How can you complain about your flight services and get the compensation you deserve
Flying as airline passengers is often an unforgettable experience, but there are times when the experience memorable for all the wrong reasons: delays, poor service, bad food, lost luggage, or a series of other problems that lead a significant disadvantage, or economic loss for the passenger. If this kind of problem with your airline experience, you can do with a complaint to the airline or the authorities responsible for overseeing airtransport. If you have a complaint you want to make sure that gives you the best chance of compensation or receive your message heard.
Make a serious problem
Once you identify a problem on the spot, the best choice is usually to bring to its attention and the opportunity to address the problem. If you're at the airport, contact with representatives of airplane service to the customer, a manager or another employee who hasauthorities to immediately take care of your problem. If you're on the run, then contact the flight attendant responsible.
For example, if you are involuntarily Bumped from your flight due to overbooking are generally eligible for some form of compensation from the airline. If the airline offers an offer that is acceptable, take it. Otherwise, make a counter offer. If you and the community can come to an agreement to fight against the bid, so everyone is happy. If it can not be the place to be solved,should begin to document your experience, gather relevant information from the community and ready to file a formal complaint to the airline.
We do not know why you're complaining
Once you have information about your situation, they have collected, but before you make that call or write this letter, you should take some time to answer some simple questions about your specific circumstances:
* Why are you complaining?
* What situation has led to complain?
* What peopleor organizations that have played a role in that situation?
* What are the things you want to happen, that the complaint will be addressed?
* What to expect as a result?
This may seem obvious why they complain, and what you want to happen, but you must be very specific in a complaint to give you the best chance of success. If you can not come with enough relevant information, it would be difficult even for a sentence appropriate petable to respond adequately. Consideration should also be reasonable when it comes to the expected outcome of your complaint. You just have to wait for compensation if the company is obliged to do so. It is beyond the scope of this article to describe any type of situation that could bind the company to compensate you. We will still follow the advice in this article are likely to be able to know if your complaint may lead to something like that.
KLABasic Principles
The time needed to evaluate your situation at the beginning of the rest of the appeal process as painless as possible. The appeal process can be divided into the following groups of activities:
* Author of the facts of the situation
* In order to understand if you have a reason to get a response or compensation as a result of the complaint, and expect to have
* The submission of objections to the places where you can do the most good.
Amortized relevantDetails
If possible, you should take notes as soon as possible after you realize you're in a situation where you might want to complain to the airline. Many of the basic information such as flight number or airport, is probably in your record of travel. The main issues are those that directly affect the situation. For example, if you have a hostess service standards, which describes the name of a particular flight attendant. If yourThe problem was a piece of checked baggage has been lost, so you would need documentation for the stock market as online.
One thing to remember is that you must stick to the facts, relevant, verifiable and on your complaint. For example, the assertion that a door for the agent was rude, and you pay unnecessarily for a lot of additional checks and verifiable fact, but the debate about the inappropriate and rude behavior is not appropriate if your goal is to becomecompensate for inadequate baggage.
Their efforts to document what has happened, will help to address two fundamental questions:
1. What is your specific complaint.
2. What do you expect the airline to do so.
Unknown your agreement with the plan
If you buy a ticket, and the aircraft had entered into a contract that is very different situations that may occur during flight, including situations that are common sources ofcomplaints such as fights canceled and lost luggage. No matter what the source of your complaint, you must make an effort to exit the airline documentation to establish details of the contract they have with you. It is normally available from the gate with the agent or customer service office at the airport. Even if he can answer all your questions are, I can not tell bits of important information, such as what specific aspects of the contract is not reached oraddress where you can send the complaint.
Each airplane has a set of specific guidelines that are used to situations like delayed flights, overbooking and baggage lost or damaged. In the United States, airlines are required to provide specific assistance, if unintentionally Bumped from a flight or if your luggage is lost or damaged. In almost all other cases, the airline may offer compensation, but are not obliged to do so.
Remember, if you have a complaintinvolves a potential civil or criminal process, you will probably have to be professional, legal advice to go to. If you do not rise to that level, so that will probably be able to deal directly with the airline.
Filing a formal complaint
If immediate help is not possible, then the complaint would probably take days or weeks to resolve, since it probably will have a formal contact with the local community. Be sure to record all the notes you've made all your tripsdocuments (receipts, tickets, baggage must be city, boarding passes, etc.) and receipts for any out-of-pocket expenses that are incurred. Unless you need to do anything else, only copies of original documents when you send your complaint.
While you can contact one or more officials of the airline by phone, your chance of any decision goes away when you rely on written communication as the primary means of treatment with the airline. NextThe guidelines will also help the message more effectively to find:
* If you have a letter or an e-mail or make sure that the message includes all the options available to contact you (phone, fax, e-mail address, physical address, etc.).
* Limit your initial message for a maximum of one page (approximately 250 words).
* Take all the relevant information that the airline would need to understand the problem.
* If you're spending or monetaryloss, report the amount you expect to be compensated.
* Be specific about the outcome you want (refund, other things, a letter of apology, etc.).
* Keep your letter in the entertainment world.
* Focus on the facts and factual information such as dates, names and numbers of course.
* If necessary, copies of tickets, receipts or other documents to back up your claim to post.
* Get the names of people who are rude or made things worse, asand who may have been particularly useful.
* Be reasonable in all the applications you can do
If you follow the guidelines established, the company will probably treat your complaint seriously. A written communication with the community will help the company determine what caused the problem and leave the company with the same problem happened to help others avoid.
Contact the U.S. Department of Transportation
If you have a complaint, which involved an Americanairline or an American airline in the United States, you can submit a complaint to the U.S. Department of Transportation (DOT) to serve. You can submit a formal complaint in the following ways:
* Fill out the online complaint form available on page complaint AirSafe.com [http://complain.airsafe.org] and AirSafe.com Foundation, please send your complaint to the DOT.
* Call the Aviation Consumer Protection Division 202-366-0511 to register yourcomplaint.
* Use an online form for Aviation Consumer Protection Division announced http://airconsumer.ost.dot.gov/escomplaint/es.cfm dotting the requests in the form of personal information that the module does not require AirSafe.com . In particular, the DOT asking if you're a passenger, the relative of a passenger, a lawyer acting on behalf of a client, or a travel agent. Form AirSafe.com makes no distinction, and without the use of this type of personal information.
* Mailwritten notice to the following address:
Aviation Consumer Protection Division, C-75
U.S. Department of Transportation
1200 New Jersey Avenue., SE
Washington, DC 20590th
These complaints are not used by DOT to mediate individual disputes, but the DOT is used as the basis for regulatory, legislative, and media reports. In one of the DOT reports, the monthly Air Travel Consumer Report major U.S. airlines ranked by several measures,including complaints by category. Normally, the DOT will not give any response to consumer complaints, not inputs. DOT may recommend that a report be sent to either the FAA on matters of aviation safety, or Transportation Security Administration (TSA) security.
Safety Complaints
If you want to view a particular situation that you believe is threatening the safety of passengers, crew or other members of the public, it is important that you do not wantthe authority is aware of this situation. In the United States, that authority is the Federal Aviation Administration. For the safety issues associated with airports in the United States, all flights in the United States or aircraft registered in the United States around the world, you must contact the FAA to:
Assistant Administrator for System Safety NS-100
Federal Aviation Administration
800 Independence Avenue, SW
Washington, DC 20591st
You can also contact the FAA 866-TELL-FAA phone(1-866-835-5322).
Security for TSA complaints
In the United States, the Transportation Security Administration responsible for screening passengers and their baggage on U.S. flights, including baggage. If a complaint concerns a part of the security, or if you suspect that a TSA representative is responsible for any loss or damage to a topic, there are certain procedures to be followed. TSA appropriate forms found on TSA orComplaint AirSafe.com previous page.
Once you've filled out the forms, keep a copy for your records and mail the request to the address on the application. You can use other complaints and comments to the TSA Contact Center at 866-289-9673 directly.
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